Privacy Policy — Steadily (TrueHelp)

Effective Date: February 22, 2026

Steadily (“we,” “our,” or “us”) operates the TrueHelp platform, which provides health organization and notification services for users and their trusted family members.

1. Information We Collect

We may collect:

  • Account information (name, email, phone number)

  • Trusted contact information provided by users

  • Health-related information voluntarily entered by users

  • Uploaded documents provided by users

  • SMS delivery metadata (date/time/status)

We do not collect health information without user action.

2. How We Use Information

We use information to:

  • Provide health status updates

  • Send SMS and email notifications to trusted contacts

  • Improve platform functionality

  • Provide customer support

  • Maintain system security

We do not sell personal information.

3. SMS Communications

If a user adds you as a trusted contact, you may receive SMS notifications regarding health status updates.

Message frequency varies by user activity.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For help, reply HELP or contact support@getsteadily.com.

4. Data Sharing

We do not sell, rent, or share personal data for marketing purposes.

We may share data with service providers (such as Twilio) solely for the purpose of delivering communications.

5. Data Security

We implement encryption and security safeguards designed to protect personal information.

However, no system is 100% secure.

6. Data Retention

We retain data only as long as necessary to provide services or as required by law.

Users may request deletion by contacting support@getsteadily.com.

7. Not Medical Advice

Steadily provides informational tools and is not a medical provider. Information provided through the platform is not a substitute for professional medical advice.

8. Contact

Steadily
support@getsteadily.com
www.getsteadily.com